Refund policy

Order Cancellation by KarmaKaari

In rare circumstances, an order that has been validly placed may not be processed or dispatched due to unforeseen reasons. KarmaKaari reserves the right to refuse or cancel any order at its sole discretion.

Situations that may result in cancellation include, but are not limited to:

Limited quantities available for purchase
Errors or inaccuracies in product or pricing information
Issues flagged by our payment, credit, or fraud prevention systems
Concerns regarding product quality or availability

We may also request additional verification or information before confirming an order. If your order is cancelled (in full or in part), or if additional details are needed, we will contact you promptly.

If your order is cancelled after payment has been made, the charged amount will be refunded to your original payment method within 30 working days. Any voucher used in such an order will also be reinstated for your use.

Refunds & Returns

KarmaKaari strives to deliver products that are free from defects. Returns are only accepted if the product delivered is damaged, defective, or incorrect. In such cases, you must notify us within 48 hours of receiving the order. Requests made after this period will not qualify for return, unless specifically covered under a product warranty.

Please note:

We do not take the title of returned items until they are physically received by KarmaKaari.
Gifts purchased online are not eligible for exchange, refund, or return.
Refunds are issued solely at KarmaKaari’s discretion.

For more details, please refer to our Shipping + Returns Policy.

RETURNS

At KarmaKaari, we uphold the highest quality standards and prepare every order with care. We encourage mindful purchasing to reduce waste, yet in the rare instance your order does not meet expectations, we invite you to review our exchange policy below.

Before accepting delivery, please check the parcel for any signs of damage or tampering. If you notice anything unusual, kindly refuse the parcel and reach out to us with images at namaste@karmakaari.com for support.

RETURNS WITHIN INDIA

Returns will be accepted if:

The issue is brought to our notice by email with images, if needed, within 48 hours of receiving your order i.e delivery
The items are unopened and unused.
The merchandise are in their original packaging.
The product is delivered to the KarmaKaari office within 10 days of receiving your order i.e delivery

Returns on Prithvi Cushion, Prana Marma Mat, Charan Foot Detox Tool and Ojas Body Detox Tool are not applicable due to hygiene issues.

Merchandise purchased during sales and promotion cannot be returned or exchanged

KarmaKaari holds the right to deny any return that does not meet our requirements during quality inspection.

KarmaKaari is not responsible for any returns lost in transit or any additional charges that may apply.

Return shipping costs are borne by the customer unless the merchandise is deemed defective or damaged after inspection by KarmaKaari.

In case of quality issue/defect:

Refund/Exchange will be initiated only if the product is deemed defective or damaged after inspection by KarmaKaari.

Please pack the product in its original packaging along with the invoice, labels, tags, a, bags, boxes and/or any other inclusions sold as a part of the purchase.
We will organize a reverse pick up, at no additional charges, from the address stated in your invoice.
Upon receipt of the product at our warehouse, it will be subject to quality inspection and if it passes the inspection, a fresh piece will be dispatched to reach you within standard shipping timelines.
In the rare occurrence that a replacement piece is not available, a Credit note will be issued for the full amount for the damaged product.
Our credit notes can only be used on our website.

REFUND

No refunds are entertained if the customer has provided a wrong or incomplete shipping address.
No refunds are entertained if there are 3 failed delivery attempts by our shipping agency and/or if the package is refused by the recipient.
No refunds are entertained for shipments outside of India if the recipient refuses to pay the Duty as mandated by the respective country of shipment and does not collect the order from the Shipping agency.
Refund will be initiated for the shipping costs only if the product is deemed defective or damaged after inspection by KarmaKaari.
Once we receive and inspect the returned merchandise, refunds will be initiated within 7–10 business days to your original payment method.
Return charges, if any, will be notified once return is initiated.
Refunds for COD orders will be provided in the form of store credit only.
Shipping fees are non-refundable unless the product is deemed defective by KarmaKaari.

To initiate a return or exchange, email us at namaste@karmakaari.com with your order details.

RETURNS OUTSIDE INDIA

As part of our commitment to sustainability, we do not encourage returns from outside India. Returns outside India create a heavy carbon footprint and often result in waste.

Instead, we support our global customers with detailed product guidance before purchase, detailed after care tips and repair or replacement options within India. This way, every purchase remains mindful, long-lasting and aligned with our ethos.

However, if there is a need to return the merchandise, KarmaKaari will accept returns from countries outside India. Please note:

All shipping costs, duties, and taxes related to international returns are the customer’s responsibility.
If KarmaKaari is charged additional duties or taxes when your return arrives, these will be deducted from your refund.
International return shipments must clearly state the value and description of the goods for customs clearance. Please check with your courier on the correct process to ensure smooth delivery.
If you need supporting documents (e.g., invoice) for your declaration, contact us and we’ll be happy to provide them.
Always keep your tracking number and monitor your return directly with your chosen courier. KarmaKaari cannot take responsibility for parcels that do not reach our warehouse.